If you're of the "the system doesn't work. fullstop." type, stick with me, 'cos I want to tell you a secret.
A secret that's going to make you so popular among your contractors and suppliers... and the secret is: how to deal with troubles and issues.
Well, do you remember those five basic questions that usually they taught you at primary school whenre it was a matter to write your first composition? Ya know What, Where, When, Who, Why... well, you won't believe me, but it's as simple as that!
As a bonus, since you're supposed to be in the position of just reporting an issue, you can leave out the why bit as an excercise for the assignee, so that adds up to just four questions. Couldn't be more easy! So, without further ado, let's try once. Step by step, don't be afraid, it could even be funny. So, take a deep breath and then think:
Who (or for whom) does the "system not work"?
What was the user trying to do (EXACTLY)?
Where does it happen? That is, on which type of system?
When (and/or how often) does the problem arise? Maybe it is possible to repolicate it just on every monday?
That's it. If you really want to impress your audience, you could even throw in a:
How did the system complain? (Ya know, that log thing).
Sweet, isn't it?
Not to be an ass.....but you may want to apply this procedure to your own blog....as the archives seem broken.... I am unable to download your GREAT MT Plugin MT Locations....I really like it and appreciate your work. This is why I am taking the time to comment. Please make your plugin available..... And as to some of your posts ...I guess I'll have to learn to speak and read Italia?
Thank you in advance.....
Skip Stone
While it's exactly what I do, I never thought about that... and I find it fascinating... :D
Literature applied on computer science... usually it's the reverse :P
Skip Stone: sorry about that, but the plugin was living in the wiki which is dead at the moment... I'll try to resurrect it as soon as possible, maybe with a new version of the plugins themselves...
Next time please report also the broken URL though ;)